Shipping policy

Processing Time

All orders are normally processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Standard Shipping (within Australia): 2–8 business days
• Priority Shipping (within Australia): 1–4 business days

Free Standard Shipping is available on Australian orders of $89 or more.

Local Pickup

You may choose to pick up your order in person.

Please contact us via online chat or email to arrange and confirm a pickup location.

You will receive an email once your order is ready for pickup.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. Please allow 24 hours for tracking information to become available.

Shipping Issues & Lost Packages

If your order hasn’t arrived within the estimated time, please contact us at info@pawpure.com with your name and order number. We’ll investigate the issue and assist you as soon as possible.